Return Policy Update
New Poshak Collection maintains a strict return policy. We do not provide exchanges or returns for simple changes of mind or sizing choices.
- Returns are only valid for items that are defective or arrived damaged. All claims are strictly subject to an internal review and official approval by our team before processing. Please note that we do not offer any returns or exchanges for change of mind, size, or preference under any other circumstances.
Reporting Defects
Step 01
Evidence Submission
Contact support within 48 hours of delivery with order details and photos of the damaged items.
Step 02
Company Assessment
Our team will conduct a thorough review to verify if the claim qualifies as a defective product return.
Step 03
Approved Return Only
Only approved defective items can be sent back; specific shipping instructions will be shared via email.
Defective & Damaged
We only process refunds for verified defective or damaged items. Please note that we do not offer refunds or exchanges for change of mind, size, or style.
- Approved defective arrivals onlyNo refunds for personal preferenceRefunds sent to original payment method
Once our team inspects and approves your claim, a refund will be issued to your original payment method in accordance with our policy.
- Custom-tailored garments, Final sale and clearance items, Items that are not found defective